Patient frustration is something many of us carry home at the end of the day. Much of that frustration, however, isn’t personal; it’s structural. Many patients don’t realize that different primary care models are designed to deliver fundamentally different experiences. They expect concierge-level access and time within insurance-based practices. They want same-day appointments, unhurried visits,
Patient expectations in primary care: the structural mismatch originally appeared in KevinMD.com.
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