Health care leaders often declare change a success long before the people inside the system feel steady again. New technologies go live. Policies are implemented. Metrics stabilize. From an operational standpoint, the work appears complete. Yet beneath the surface, distress lingers, silence deepens, and trust erodes. This paradox is becoming increasingly familiar to clinicians: Change
Why implementation is not the same as readiness in health care originally appeared in KevinMD.com.
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